Shipping & Payment Info

SHIPPING POLICY

Delivery Process

• Your order is packed with special insulated materials to maintain a cold environment during transit, ensuring that your NAD+ arrives at the optimal temperature.
• Upon delivery, immediately refrigerate your NAD+ to maintain its efficacy.
• RoLynn Medical Ltd T/A NAD PLUS is only responsible for attempted delivery of the order.

Estimated Delivery Timeframes

• Standard delivery: 3-5 business days (subject to location and shipping method selected).
• We guarantee dispatch within 30 days of receiving confirmed payment unless unforeseen delays occur.
• Any unexpected delays will be communicated via email.

Delivery Address Accuracy

• Customers must provide accurate shipping details.
• We are not responsible for delivery delays due to incorrect addresses.
• If an order is undeliverable due to incorrect details, customers may be responsible for additional re-shipping costs.

PAYMENT POLICY

Pricing & Payment Terms

• All prices are listed inclusive of VAT and are subject to change at our discretion.
• Prices at the time of order confirmation will be honored for that purchase.
• Full payment is required at checkout before order processing begins.

Accepted Payment Methods

• We offer secure payment methods available at checkout.
• Payment processing is handled by trusted third-party providers—we do not store full payment details.

Failed or Outstanding Payments

• If a payment issue occurs, we will notify you via email.
• If payment remains outstanding for seven (7) days, we reserve the right to cancel your order.

Chargeback Policy

• Unauthorized chargebacks negatively impact our business. A chargeback is considered unjustified if:
  • The purchase was made with your consent.
  • The product was received as described.
  • You failed to attempt to resolve the issue directly with us before initiating a chargeback.
• In case of an unjustified chargeback, you may be liable for:
  • The full amount of the chargeback.
  • Administrative fees incurred during dispute resolution.
  • Reasonable legal fees required to recover funds.

For any payment-related concerns, please contact us at robin@nadplus.ie We aim to resolve disputes promptly and fairly.

By purchasing from RoLynn Medical Ltd T/A NAD PLUS, you acknowledge and agree to our Returns Policy & Shipping and Payment Policy. These policies ensure that we maintain the highest standards in product integrity, quality assurance, and customer satisfaction.