Return Policy

RETURNS POLICY

At RoLynn Medical Ltd T/A NAD PLUS, we are committed to providing high-quality products to our customers. However, due to the nature of our products, we have a strict no-return and no-cancellation policy once an order has been placed and payment has been received.

Non-Returnable Items

We cannot accept returns or cancellations for the following reasons:

1. Temperature Sensitivity: Products such as NAD+ vials require specific cold or frozen storage conditions to maintain their potency. Once shipped, we cannot guarantee the integrity of returned items.
2. Strict Quality Control: All our products undergo rigorous quality checks before dispatch. Returned products may be compromised, leading to potential safety concerns.
3. Immediate Order Processing: Orders are processed and shipped promptly to maintain temperature control and efficiency.

Order Review & Precautions

To avoid any issues, we encourage customers to:

• Carefully review product descriptions before purchasing.
• Select the correct quantity and subscription options.
• Double-check shipping details to avoid delivery errors.

If you have any concerns or require clarification about our products before ordering, please contact robin@nadplus.ie

Products Damaged During Transit

At RoLynn Medical Ltd T/A NAD PLUS, we take every precaution to ensure that your products are securely packaged and delivered in optimal condition. However, in the rare event that your order arrives damaged during transit, please follow the procedure below:

1.Inspect the Package Upon Delivery

• Check the package upon receipt for any visible signs of damage.
• If the packaging appears significantly damaged, you may refuse delivery and request the courier to return it to us.

2.Report the Issue Promptly

• Contact our customer support team at robin@nadplus.ie
• within 24 hours of receiving the damaged product.
• Provide clear photos of the damaged product, packaging, and shipping label to help us assess the issue.

3.Assessment & Resolution

• Once we receive your report, we will review the claim and may coordinate with the courier service for investigation.
• If the damage is verified, we will offer a replacement or a refund as per our discretion.
• In some cases, we may request the return of the damaged product before processing a replacement or refund.

4.Exclusions

• We are not liable for damages caused by improper storage or handling after delivery.
• Claims made beyond 24 hours of delivery may not be eligible for resolution.

For further assistance, please reach out to our support team—we are here to ensure a smooth resolution.